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Our Policies


We partner with the best of delivery services in India to ship your order at the earliest.

Each order is dispatched at the earliest from our warehouse. The majority of the orders are conveyed to your location around 4-7 working days from the date when the request is set.

But due to the ongoing COVID-19 related restrictions, there might be slight delay in some deliveries.


PhooloPhalo doesn't acknowledge returns on plants as the plants will decease because of both way travel pressure. In any case, we do ensure each plant will show up at your doorstep in incredible condition.

Kindly note that the plant may look somewhat dull because of travel pressure. In any case, be assured that subjection to daylight and appropriate watering will restore the plant to its normal state.


In case of damaged and harmed item is conveyed, it must be informed to us with pictures within 2 days of delivery. We will initiate an exchange and send the replacement product accordingly.

To be eligible for an exchange, your item must be in the same condition that you received it and in its original packaging. Our verification team will look into the matter and replace the product if it qualifies the replacement criteria.

We do not provide refund of the amount in any case.


Stated Privacy Policies describe how PhooloPhalo collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We understand and assure to respect your contact preferences and protect your private information.


Collecting Personal Information

At the point when you visit the Site, we gather specific data about your gadget, your communication with the Site, and data important to handle your buys. We may likewise gather extra data on your contact with customer support. In this Privacy Policy, we allude to any data that can distinguish an individual (counting the data beneath) as "Personal Information". See the rundown underneath for more data regarding what Personal Information we gather and why.


Device information

Personal Information gathered: form of internet browser, IP address, time zone, cookie information, what site or items you see, search terms, and how you associate with the Site.

Purpose of collection: to load the Site precisely for you, and to perform analytics on utilization to upgrade our Site.


Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Purpose of collection: to serve products and services to you to satisfy our agreement, to handle your payment information, organize transport, and give you invoices and/or order confirmations, engage with you, screen our orders for expected danger or fraud, and when in accordance with the preferences you have imparted to us, serve you with information or advertising relating to our products or services.

Source of collection: Acquired from you.


Sharing Personal Information

PhooloPhalo doesn't share your email address or other specifically distinguishing data with any third parties, aside from our service providers. These service providers might approach individual data expected to perform their functions yet are not allowed to share or utilize such data for some other purposes.



The Site isn't intended for people under the period of 18 without supervision. We don't purposefully gather Personal Information from children.


Behavioural Advertising

As displayed above, we utilize your Personal Information to serve you with designated commercials or advertising correspondences we accept might hold any importance with you.


Using Personal Information

We utilize your Personal Information to offer our types of assistance to you, which incorporates: making items available for purchase, handling payments, delivery, and fulfilment of your order, and staying up with the latest on new items, services, and offers.



A cookie is small data that is downloaded to your PC or gadget when you visit our Site. We utilize various cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by permitting the site to recollect your activities and preferences. This implies you don't need to re-entire your data each time you return to the site or peruse starting with one page then onto the next. Cookies also give data on how individuals utilize the site, for example, regardless of whether it's their first time visiting or then again in case they are a regular guest.

You can handle and manage cookies in different ways. Kindly remember that eliminating or obstructing cookies can contrarily affect your user experience and parts of our site may not be accessible.


Your Rights

As a legitimate client you reserve the privilege to get to the Personal Information we hold about you, to port it to another or new service, and to ask that your Personal Information be adjusted, refreshed, or deleted. In case, if you would like to exercise these rights kindly reach us through the contact data underneath.



We might refresh this Privacy Policy from time to time in order to reflect, for instance, changes to our practices or for other functional, lawful, or administrative reasons.


For more data about our security rehearses, in case that you have questions, or if you would like to make a complaint, kindly get in touch with us by email at or via call at the contact number +91 82719 11919


Registered office is at Kadamkuan, Patna. We do not have any other branches in any other city.

All disputes subject to Patna jurisdiction only.

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